Contact New York Times Customer Service
New York Times Phone Numbers and Emails
Toll-Free Number:
-
(844) 698-6397
Customer Service:
-
(866) 273-3612Cancellation and Refunds of Subscriptions
-
(800) 591-9233Digital Subscribers (Canada)
-
(800) 698-4637
New York Times Emails:
Customer Service
Book Review, Corporate Group Subscription, Editorial Page Editor, For Readers of The International New York Times, For Readers of The New York Times, Higher Education Group Subscription, International Print Edition subscription, Magazine, Metropolitan, Op-Docs, Report a Factual Error in a News Article, Sports, Travel
General Info
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Contact Information
New York Times Website:
New York Times Help Center:
Corporate Office Address:
The New York Times Company
620 Eighth Avenue
New York,
New York
10018
United States
Other Info (opening hours):
Hours:
Customer Care
Monday - Friday: 7:00am - 10:00pm ET
Saturday - Sunday: 7:00am - 3:00pm ET
How Good is New York Times's Customer Service?
Summary of New York Times Customer Service Calls
579
TOTAL
CALLS
CALLS
03:13
AVG CALL
DURATION
DURATION
11%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call New York Times?
Shipping and Delivery Question:
- “Non-delivery”
- “Delivery issue for 4 days”
- “No delivery”
Account Question:
- “Locked out of my account”
- “Subscription question”
- “Subscription problem”
Activation/ Cancellation Question:
- “Cancel food section”
- “Want to cancel subscription”
- “Cancel subscription”
Product/ Service Question:
- “App does not work on my phone”
- “Games access”
- “Digital access cost for daily Times with cooking and what to watch”
Payments and Charges Question:
- “Pay my bill”
- “Billing”
- “Payment snafu”
Request for Information Question:
- “Help with subscription”
- “Help with app”
- “Need help with email change”
Cards Question:
- “Change credit card”
- “Change info on card”
- “Update, credit card information”
Staff Question:
- “Talk to service representative”
Refund Question:
- “Refund”
Website/ Application Question:
- “Web site won't accept payment”
Employment Question:
- “Security officer positin post on post on zip recruiter try to apply for the job will get in touch with somebody to come in for an interview in person Michael Smith dirty office to f01 or f02 f03 mandated reporter bachelor's degree Mari”
Return/ Replace Question:
- “Change my email address”
Other Question:
- “Missing newspaper”
- “Bikl”
- “Missed my Sunday paper 3/24/24”
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New York Times