New York Times Phone Numbers and Emails

Toll-Free Number:

  • (844) 698-6397
Send Message

Customer Service:

  • (866) 273-3612
    Cancellation and Refunds of Subscriptions
  • (800) 591-9233
    Digital Subscribers (Canada)
  • (800) 698-4637
  • (855) 698-1157

Legal:

  • (212) 556-1234
    Copyright Infringement Inquiries

New York Times Emails:

Customer Service
Book Review, Corporate Group Subscription, Editorial Page Editor, For Readers of The International New York Times, For Readers of The New York Times, Higher Education Group Subscription, International Print Edition subscription, Magazine, Metropolitan, Op-Docs, Report a Factual Error in a News Article, Sports, Travel
General Info
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact New York Times Customer Service?

Most Popular Number:

(844) 698-6397
Total calls: 413 Issues resolved: 15 Last call: Mar 27, 2024

What Is the New York Times Customer Service Phone Number?

The NYTimes customer service phone for general inquiries is 1-855-698-1150. The New York Times customer service operates Monday to Friday from 7 a.m. to 10 p.m. ET. You can reach New York Times customer care on weekends between 7 a.m. and 3 p.m. ET. The New York Times phone number for password change or reset is 1-855-698-1151. You can call the New York Times to report a delivery issue at 1-855-698-1152. Use the following New York phone number: 1-855-698-1153 to update your payment information. You can contact NYTimes at 1-855-698-1154 if you have difficulties logging into your account. The NYTimes customer service is available for other issues and questions at 1-855-698-1157.

Can I Email New York Times Customer Care?

You can contact the NYT customer care via email at nytnews@nytimes.com. The NY Times customer service team deals with customers’ concerns, complaints, and suggestions. The NY Times contact address for general information is help@nytimes.com. To report a factual error in a news article, use this New York Times address: corrections@nytimes.com. The readers can email their comments to letters@nytimes.com. The emails for the Editor can be sent to editorial@nytimes.com.

The NYT email for assistance with corporate group subscriptions is nytcorpteam@nytimes.com. You can contact New York Times for help with higher education group subscriptions at edu@nytimes.com. The New York Times contact email for privacy policy and data protection inquiries is privacy@nytimes.com.

How Can I Contact New York Times Support via Live Chat?

You can reach the NYT customer service via the live chat on the company website. Visit the Contact Us page and click the Chat With Us button to initiate a conversation. Select the topic that best describes your inquiry and enter the required information to contact NY Times representative. You can ask your questions or request assistance via live chat, and the professional operator will provide information, guide you to solve the problem, or help you find the right NYTimes contact. The New York Times customer service chat is available Monday through Friday between 7 a.m. and 10 p.m. ET and on weekends from 7 a.m. to 3 p.m. ET.

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Contact Information

New York Times Website:

New York Times Help Center:

Corporate Office Address:

The New York Times Company
620 Eighth Avenue
New York, New York 10018
United States

Other Info (opening hours):

Hours:

Customer Care

Monday - Friday: 7:00am - 10:00pm ET

Saturday - Sunday: 7:00am - 3:00pm ET

More contact details

New York Times Rating Based on 35 Reviews

Rating details

2.7
more details
Customer service
Product or Service Quality
Price Affordability
Value for money

Rating stats

Rating trend

How Good is New York Times's Customer Service?

Kimarie Zub
Kimarie Zub
Feels Neutral | Feb 22, 2024

We were cut off!!

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Zamya Oed
Zamya Oed
Feels Satisfied | Feb 03, 2024

All good. Resolved issue.

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Coty Mjv
Coty Mjv
Feels Disappointed | Feb 03, 2024

I still didn’t get a paper today. That’s two weeks in a row. I wanted to tell them to put my paper behind this large pot by the door.He said they had changed delivery companies. Well it’s not working! I will be canceling. I was a long time customer so I find it distressing.

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Tammye Goq
Tammye Goq
Feels Satisfied | Nov 24, 2023

I haven't been able to discuss my issue yet. I'm not really pissed; however I was rushed to Mass General Hospital in Boston on Monday and underwent heart surgery today. I had two accounts for Wordle: one free, with 555 tries, 98% win, and 129 win long streak and a paid-fir new account with only 4-5 tries. Both used my email address: ralphsanantonio@***.com.
I got a message indicating that I could consolidate both accounts saving my old account data. It didn't and I lost the data from my old account. Can you retrieve the old data and consolidate with my current free account?
PS. I'm still using the free account link in the system and it is not linking data to my new account, even though the app says it will bring the data across.
Ralph San Antonio

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Tahirah Xxy
Tahirah Xxy
Feels Satisfied | Aug 27, 2023

Could not get through

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Alyona Myq
Alyona Myq
Feels Satisfied | Feb 16, 2023

Needed to change my method of payment for NYT. Efficient, pleasant, no time wasted....what more could anyone want.

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Summary of New York Times Customer Service Calls

579 TOTAL
CALLS
03:13 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call New York Times?

Shipping and Delivery Question:

  • “Non-delivery”
  • “Delivery issue for 4 days”
  • “No delivery”

Account Question:

  • “Locked out of my account”
  • “Subscription question”
  • “Subscription problem”

Activation/ Cancellation Question:

  • “Cancel food section”
  • “Want to cancel subscription”
  • “Cancel subscription”

Product/ Service Question:

  • “App does not work on my phone”
  • “Games access”
  • “Digital access cost for daily Times with cooking and what to watch”

Payments and Charges Question:

  • “Pay my bill”
  • “Billing”
  • “Payment snafu”

Request for Information Question:

  • “Help with subscription”
  • “Help with app”
  • “Need help with email change”

Cards Question:

  • “Change credit card”
  • “Change info on card”
  • “Update, credit card information”

Staff Question:

  • “Talk to service representative”

Refund Question:

  • “Refund”

Website/ Application Question:

  • “Web site won't accept payment”

Employment Question:

  • “Security officer positin post on post on zip recruiter try to apply for the job will get in touch with somebody to come in for an interview in person Michael Smith dirty office to f01 or f02 f03 mandated reporter bachelor's degree Mari”

Return/ Replace Question:

  • “Change my email address”

Other Question:

  • “Missing newspaper”
  • “Bikl”
  • “Missed my Sunday paper 3/24/24”

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