Centerport, New York
Not resolved
Customer service
Value for money

I have been a long time subscriber to home delivery of the NY Times and for years the paper was delivered early in the morning.For the past year, the weekend paper was either delivered late or not at all.

After many calls to the customer service line, I cancelled my account. When I received an offer to resubscribe at a discounted price, I decided to try gain. Well, the paper was delivered on time Monday thru Friday, but the Saturday paper with the weekend supplement was not delivered. When I called customer service, they had no idea why - there were no notes from the courier.

The told me I should get the paper by 2:30 today. If not, call them again and let them know. I think it is funny and sad that a newspaper delivery service can't deliver a paper on time and has no idea why. No wonder the print paper industry is in trouble.

If they can't handle basic customer service, what good are they.i will be cancelling again and they just don't seem to care.

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with New York Times. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about New York Times.

Check out the best and the worst companies in Periodicals & Publishing category for more informed decision or compare New York Times to other companies on our site.

Had an Experience with New York Times?

Write a review


Terms of Service
Post Comment

You May Also Like

Lucky Tackle Box - BassXL box was not what promised this month. Lucky Tackle Box "I received these products for my July Bass XL box. I was promised a grassburner buzzbait and some flippin frogs on the videos for this month. After watching my buddy..." Read more Xlibris Complaint?  Buyer beware and be firm about what you want! Xlibris "Pretty much what I suspect after having published with Xlibris then re-formatting the original book and re-issuing it. I take responsibility for the writing and the illustrations. First time out..." Read more Xlibris review Xlibris "Did Xlibris publish my book? Yes. Am I satisfied with the book? Yes. However I am not satisfied with Xlibris as a publisher. Not only were they pushy about wanting..." Read more Money Map Press - False Promises Money Map Press "I was inducted to buy one of their overpriced advisory services with a guarantee to gladly refund my money with in thirty days if dissatisfied for any reason. Their representative..." Read more Snapfish - Trauma re printing of photo book Snapfish "oh, God . It was an art project involving 12 portraits of people. I had worked with them for a year. The book , I had spent quite a long..." Read more Don't use Tradesy. Tradesy "I purchased a piece of luggage from EEG Closet on Tradesy and boy was I fooled... The luggage description said that it was gently used and had two scuff marks...." Read more Outdoors RV Timber Ridge 250RDS  not the quality you expect. Outdoors Rv "I to have had many issues with my trailer. We purchased a 2015 Timber Ridge the summer of 2016. I also feel ORV misrepresents their product. Initial quality and construction..." Read more Ebay - Fraudulent seller used our company name, trademark and logo. Ebay "We had a complaint from a customer of ours who claimed to have bought something from our ebay shop and it hadn't arrived after 2 months. We don't have an..." Read more